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"Maintaining a productive work environment in which disputes are prevented or settled quickly and at the lowest possible organizational level is essential to the effective functioning of the Air Force and the accomplishment of its national security mission."

-AFI 51-1201 Conflict Management and Alternative Dispute Resolution Workplace Disputes

working students workplaceOne critical way to enhance mission readiness and ensure effective problem solving throughout the whole of Air Force is to equip Airmen with the skills they need to leverage communication, conflict resolution and facilitation. A keystone population for the wellness of every squadron is our First Sergeants Community. Understanding this, the First Sergeants Academy championed inclusion of these vital skills in their in-residence course. It is our goal that this training will empower our First Sergeants to resolve conflict at the lowest possible level, and facilitate communication within the squadron that may help prevent future conflicts. In the event that such conflict cannot be avoided, this training will enable our First Sergeants to better resolve such conflicts. To help students, we are teaming with Key First Sergeants across the Air Force to design and implement dispute resolution tools and resources.

Partners

The NDR Program's support of the Air Force First Sergeant's Community depends on strong partnerships with the USAF First Sergeant Academy and the Air Force Negotiations Center.  The First Sergeant Academy is located at Maxwell Air Force Base – Gunter Annex, Montgomery, Alabama.  The curriculum they offer students consists of 190 hours and is divided into four weeks of study, including Alternative Dispute Resolution.  When surveyed, students consider the ADR portion of their curriculum to be an effective training.  And for good reason.  First sergeants serve as our front line defense to maintain good order and discipline, promote a healthy environment within the squadron and ensure mission readiness.

One important reason why ADR is so well received by FSA students is because of the people who provide this training.  The Air Force Negotiations Center is committed to providing education, information, and training regarding dispute resolution, specifically how to use these skills in the workplace.  Their mission is to "develop Total Force Airmen with adaptive conflict transformation, negotiation and mediation skills..." 

Training

The Air Force Negotiations Center targets its training for First Sergeants in key areas designed to help them help their Airmen.  It begins with the foundations of negotiation, communication and the interest-bested process.  This training is broken down into first lecture and then exercises to test processes and theories.  Once this foundation is established, students are then educated on problem solving in a diverse environment.  As skills are acquired, both lessons and exercise become more complex until students engage one another in full facilitation role plays and group debriefs where techniques are analyzed and critiques are provided.  The goal of this training is not to make our First Sergeants experts upon graduation, but to apprise them of additional skills they may use to resolve conflicts they will face in their day to day work.

Training Course Dates

Class

Class Date

ADR Training

19F 15 Jul 2019  –  9  Aug 2019     29  -  31 Jul 2019
19G 26 Aug 2019  –  20 Sep 2019        9    -  11 Sep 2019

 

 

Click here to access AFNC's Dispute Resolution First Sergeant Facilitation Course Materials

Additional Resources

Did You Know?

The resourceful First Sergeant team at Minot Air Force Base has developed a telephone app that is now being considered for wider application. As always, the resourceful First Sergeant Community is leading the way to problem solve and innovate!